01 — Information we collect
Depending on how you interact with Rydora, we may collect information such as:
Personal Information
Name, phone number, email address, residential or business address, profile information, and account details.
Identity & Verification Information
Government-issued identification, driver's licence, NIN, BVN, guarantor information, and other information required for verification and compliance.
Vehicle & Fleet Information
Vehicle registration details, ownership documents, inspection records, maintenance information, vehicle assignments, operational data, and related records.
Transaction Information
Bank account details, payment information, transaction records, remittances, payouts, and related financial information.
Usage & Location Information
Trip information, vehicle or device location where applicable, IP address, device information, browser information, cookies, and website or platform activity.
02 — How we use your information
We use information we collect to:
- Provide and manage Rydora's mobility and fleet-management services;
- Create and maintain user accounts;
- Verify drivers, vehicle owners, riders, and other users;
- Manage vehicles, trips, assignments, and fleet operations;
- Process payments, remittances, and payouts;
- Improve safety, security, and service performance;
- Prevent fraud, misuse, and unauthorized activity;
- Provide customer support and service communications;
- Improve our technology, products, and user experience; and
- Meet applicable legal and regulatory requirements.
03 — How we share information
Rydora may share necessary information with trusted service providers, payment processors, identity-verification providers, technology partners, drivers, riders, vehicle owners, corporate clients, professional advisers, regulators, or government authorities where necessary or legally permitted.
Rydora does not sell your personal information.
We only seek to share information that is reasonably necessary for the relevant purpose.
04 — Data security
We use reasonable technical and organizational safeguards designed to protect your information against unauthorized access, loss, misuse, alteration, or disclosure.
While we take security seriously, no digital platform or internet transmission can be guaranteed to be completely secure.
05 — Cookies & technology
Our website and digital platforms may use cookies and similar technologies to remember preferences, understand usage, improve performance, maintain security, and enhance your experience.
You may manage cookie preferences through your browser or device settings.
06 — Your privacy rights
Subject to applicable law, you may have the right to:
- Access your personal information;
- Request correction of inaccurate information;
- Request deletion where legally applicable;
- Object to or restrict certain processing;
- Withdraw consent where applicable; and
- Ask questions or submit a privacy complaint.
To exercise your rights, contact us using the details below.
07 — Data retention
We retain personal information only for as long as reasonably necessary to provide our services, fulfil contractual and operational requirements, comply with legal obligations, prevent fraud, resolve disputes, and protect our rights.
When information is no longer required, we may securely delete or anonymize it in accordance with applicable requirements.
08 — Third-party services
Rydora may integrate with third-party services for payments, identity verification, mapping, hosting, analytics, communications, security, and other operational functions.
These third parties may process information in accordance with their own applicable privacy policies.
09 — Policy updates
As Rydora evolves, we may update this Privacy Policy to reflect changes to our services, technology, business practices, or applicable laws.
The “Last Updated” date above will indicate the latest version.
10 — Contact Rydora
Questions, privacy requests, or concerns? We're here to help.
RYDORA MOBILITY LIMITED
Website: www.rydora.ng
Email: info@rydora.com
Phone: +234 815 239 9949
Registered Address: 3rd Floor, Admiralty Mall by Admiralty Road, Lekki Phase 1, Lagos State. Nigeria.
